People are saying ...

Jane, you keep making cakes, and I'll keep buying them. Clients LOVE your cakes! You are such a pleasure to deal with. We will order more around either Thanksgiving or Christmas. Keep up the Great Job!

People are saying ...

I ordered a cake Tuesday evening for my boss here at the (office) for his birthday. The cake arrived right on time.

My boss loved the cake...and so did I. It was delicious. He has requested the website. And I will be ordering from you again.

Thanks so much for the prompt delivery and delicious cake!!! Yummmm.

 

Privacy Policy

Your Privacy Will Be Protected. Cakes by Jane takes every precaution to ensure that your customer information is kept secure and confidential. We use secure connections to receive and transmit your vital information including credit card numbers. The information collected at Cakes by Jane is used solely fulfilling your product/service requests or for internal marketing purposes - It will never be sold to a third party. At Cakes by Jane, we collect information that helps us serve you better now and in the future. During registration at Cakes by Jane, we ask for your name and email address so we may contact you about new products, options and services you may be interested in. Registration information is collected for Cakes by Jane' use only and will not be sold to or shared with third parties at any time.

 Shipping Policy

The Shipment Information page contains the details of each shipment in your order. Here you may choose the shipping option to be used for each shipment. All of our shipments are shipped with care through UPS and the default shipping method is UPS Ground, but you may change this to 3 Day Select, 2nd Day Air, or Next Day Air. If you are ordering a cake that you wish to delay the shipment on until a specified date, you may enter the delivery date in the field provided. Cakes by Jane can not be held responsible for undelivered or delayed cakes due to incomplete of incorrect address and/or weather related delays. Please make sure to complete all shipping information and check for accuracy before submitting your order. We are able to ship to P.O.Boxes, APO or FPO and out of the USA but not through the web site: To place orders to P.O.Boxes, APO or FPO and out of the UAS, please call our 1-888-834-9981 for rates and conditions.

GUARANTEE: We Want You To Be Satisfied!

Our staff is standing by to take your order and answer any questions you may have about our products or services. Don't hesitate to call or email us for any reason. We have a reputation of great customer service and a great product. We do our best to buy quality products; however, if you receive a defective product please notify our customer service department immediately. We will replace it or a reasonable refund will be considered, within 90 days of the invoice date, providing that you return at least 50% of the product back to Cakes by Jane.

9 Old Burnsville Hill Road | Asheville, NC | Toll Free: 888.834.9981 | Locally: 828.285.9292 | Fax: 828.281.2597